Refund policy:
Hassle-free returns:
Enjoy a generous 14-day return policy on most new, unopened items. We'll even cover the return shipping costs if the fault is ours (incorrect or defective item).
Refund period:
Expect your full refund within four weeks of returning your package, but in many cases it will be processed much faster. This timeframe includes:
- Transport time (5-10 working days): Time until your return arrives with us.
- Processing time (3-5 business days): Time we need to inspect and process your return.
- Bank processing time (5-10 business days): Time needed for your bank to complete the refund.
Initiate return:
Simply log into your account, find your order under "Orders Completed" and click "Return Item". We will notify you via email once your return has been processed and your refund has been issued.
Shipment:
Fast and cheap shipping:
We deliver to over 10 European countries with free shipping for orders over €100. We work with reliable transport companies such as GLS and DHL and guarantee fast delivery times, usually within 1-2 working days. Shipping costs for smaller orders depend on the weight. You can find the exact weight on each product page. To comply with the shipping companies' guidelines, all weights are rounded up to the nearest full kilogram.
Estimated delivery dates:
Once you place your order, we will provide you with estimated shipping and delivery dates based on product availability and the shipping method you choose. These estimates will be displayed on the checkout page.